Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Our mattresses are supplied in sealed packaging for hygiene reasons. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@snuuzu.com. If your return is accepted, we’ll ask you to return your item to Jagersveld 6a, 5405 BW, Uden, Netherlands, and provide instructions on how to send your package.

You can always contact us for any return questions at info@snuuzu.com .

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Hygiene and use
Our mattresses are delivered in sealed packaging because, for hygiene reasons, we cannot resell a used mattress to another customer. You may unpack and inspect the mattress to establish its nature, characteristics and functioning, as you would in a shop. If a returned mattress has been used beyond this (for example, it has been slept on or shows stains, odours or other signs of use), we may deduct an amount from your refund corresponding to the diminished value of the product. This does not affect your statutory rights.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch at info@snuuzu.com if you have questions or concerns about your specific item.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.